Financial Credit Management and Recovery
CPS: Agenzia Recupero Crediti Finanziari.
Collection Project Service is a Unirec member debt collection agency specializing in recovery management on Financial Products.
Since its founding year, it has chosen to distinguish itself by betting on professional competence and quality service. Present in the industry for more than two decades has kept the initial purpose intact, on which the operational choices and goals pursued have always been based.
Qualitative excellence is the core of this project, which provides general technical preparation and selective training in specific areas (inheritance or postmortem credits, insurance credits), and ongoing refresher courses on credit law. For example, this decision has produced a 0.001% rate of complaints about our work, and conversely, a rate approaching 100% in our ability to comply with the directions provided by the Principals.
C.P.S. through Phone Collection and Home Collection activities, handles the full range of Financial Products: consumer credit, personal loan, credit cards, leasing and mortgages, post realization.
Certainly an integral part of the organization is based on the administrative and management staff, who are always motivated and valued, the network of tax collection officers single agent and integrated for years in our structure, extremely qualified and constantly updated, as well as on the phone collection service, young, dynamic and motivated, constantly followed by team leaders who capillary supervise the processing of the individual positions entrusted, also composed of native speakers belonging to the ethnic groups most present in the country.
In particular, the fulfillment of management in Phone Collection, C.P.S. differs from a “classic” call center in that it is designed as a first contact that always produces a performant result.
As the Credit Recovery and Management Agency for Financial Companies, C.P.S. is also theonly entity in the entire country to deal with a special area such as the out-of-court handling of positions concerning Deceased Clients.
In this particular area, it has set up a dedicated in-house management with legal preparation designed to offer in-depth service and extensive activity including both actual debt recovery and other important related tasks, such as finding the waiver of inheritance control acceptance with benefit of inventory, tracing heirs and recovering missing documents for reopening insurance claims.
Activity in the management of out-of-court claims inherent in deceased clients has been chosen and received approval from major C.P.S. Principals.